You can, within 3-7 days after paying for a consultation (depending on your profile's business level), go to the "My Payments" section in the main upper menu and click on the "Submit to arbitration" link next to the advisor consultation. We expect a detailed description of the situation from you.
If the advisor agrees with your complaint, they may issue a refund themselves. Otherwise, the advisor can leave a comment (visible to both you and the administration), and your request will be reviewed by the Arbitration Commission. The review period is within 14 days, but we usually handle it faster. The Commission may decide to transfer the funds to the advisor or return them to you.
To ensure that the Arbitration process remains impartial, one key condition must be met — all communication between you and the advisor must take place exclusively within the project framework. We can protect the client and help resolve disputes only if the payment and communication occurred within the site's channels.